Terms & Conditions

1 © Intellectual Property & Copyright

All content on this website is the exclusive property of Rafael Florist and is protected under applicable copyright, trademark, and intellectual property laws. This includes, but is not limited to:

• All photographs, images, and artwork of floral arrangements, bouquets, and products
• The Rafael Florist name, logo, branding, and trade dress
• All written content including product descriptions, blog posts, care guides, and marketing copy
• Website design, layout, graphics, icons, and user interface elements
• Pricing, product catalogs, and service listings
• Any video content, tutorials, or multimedia materials

All rights are reserved. No content from this website may be reproduced, republished, distributed, uploaded, or transmitted in any form without our prior written permission.

2 ✅ Permitted Use

You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes only. The following uses are permitted:

3 🚫 Prohibited Uses

You may not use this website or any of its content for any of the following without our express prior written permission:

Violation of these prohibitions may result in legal action. We actively monitor for unauthorized use of our content and brand assets.

4 📋 Requesting Permission to Use Our Content

If you would like to use any content, images, or materials from rafaelflorist.com for any purpose beyond the permitted uses described above, you must request permission in writing before doing so.

To request permission, please contact us at info@rafaelflorist.com with the following information:

• Your full name and contact information
• A description of the specific content you wish to use
• The intended purpose and context of use
• Where and how the content will be displayed or published
• The duration of intended use

We reserve the right to grant or deny any permission request at our sole discretion. Permission, if granted, will be provided in writing and may include conditions or limitations. Using our content without receiving explicit written approval constitutes copyright infringement.

5 🌹 Orders, Pricing & Services

By placing an order through our website or by contacting us directly, you agree to the following:

• All prices are listed in US Dollars and are subject to change without notice
• Product availability is subject to seasonal and local supply conditions
• We reserve the right to substitute flowers of equal or greater value if a specific flower is unavailable
• Order confirmations are subject to our review and we reserve the right to cancel any order
• Delivery times are estimates and may be affected by weather, traffic, or other circumstances
• You are responsible for providing accurate delivery information; we are not liable for failed deliveries due to incorrect addresses
• Fresh flowers are perishable goods; all sales are final unless there is a quality issue

6 💐 Quality Guarantee & Refunds

We take pride in the quality of every arrangement we create. If you are not satisfied with your order due to a quality issue, please contact us within 24 hours of delivery with a photo of the product.

Refund and exchange decisions are made at our sole discretion. We do not offer refunds for:

• Change of mind after an order has been placed and confirmed
• Natural wilting or deterioration after the 24-hour quality window
• Arrangements that were not properly cared for per our included care instructions
• Slight variations in color or arrangement style due to flower availability

7 📸 User-Submitted Content

If you submit photos, reviews, testimonials, or other content to us (via email, social media tag, or otherwise), you grant Rafael Florist a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display that content for marketing and promotional purposes.

By submitting content, you represent that you own or have the right to share that content, and that it does not violate any third-party rights or applicable laws.

8 🔒 Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and use personal information only as described in our Privacy Policy. We do not sell or rent your personal information to third parties.

By using our site, you consent to the collection and use of your information as outlined in our Privacy Policy.

9 🔗 Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. Rafael Florist does not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party website. We encourage you to review the terms and privacy policies of any third-party sites you visit.

10 ⚠️ Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Rafael Florist makes no warranty that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11 ⚖️ Limitation of Liability

To the maximum extent permitted by applicable law, Rafael Florist shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) this website or our products and services.

Our total liability to you for any claim arising from the use of our website or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12 📜 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in San Rafael, California.

13 🔄 Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.